Effective Date: March 17, 2026
Thank you for shopping with American Spirit Goods. We take pride in delivering high-quality products made specifically for each order. Please review our policy carefully before making a purchase.
American Spirit Goods is owned and operated by Ron Jones LLC.
1. Made-to-Order Products
Many of our items are made-to-order through trusted production partners. Because of this:
Items are produced specifically for you after purchase
We do not accept returns for buyer’s remorse, incorrect sizing, or change of mind
Please review product descriptions, sizing guides, and images carefully before ordering
2. Eligibility for Returns or Replacements
We will gladly offer a replacement or refund if your item meets one of the following conditions:
Arrives damaged
Has a manufacturing defect
You received the wrong item
3. Timeframe for Claims
To be eligible, you must contact us within:
7 days of delivery
Requests submitted after this period may not be eligible.
4. How to Submit a Claim
To request a replacement or refund, email:
Include:
Your order number
A clear description of the issue
Photos of the product (required for damaged or defective items)
We may request additional information to process your claim.
5. Resolution Options
If your claim is approved, we will offer one of the following:
Replacement item (preferred option)
Refund to original payment method
Store credit, where applicable
The resolution will be determined at our discretion based on the situation.
6. Non-Returnable Items
The following are not eligible for returns or refunds:
Items ordered in the wrong size or color
Buyer’s remorse or change of mind
Minor variations in color, print placement, or material (due to manufacturing processes)
Items damaged due to improper use, handling, or care
Items marked as final sale
7. Shipping Issues
a. Lost or Delayed Packages
We are not responsible for shipping delays caused by carriers. However, we will assist you in resolving the issue with the carrier when possible.
b. Incorrect Address
If an incorrect shipping address is provided:
We are not responsible for lost or undeliverable packages
Reshipment may require an additional charge
8. Return Shipping
We do not require returns for damaged or defective items unless specifically requested
If a return is required, instructions will be provided
Customers are responsible for return shipping unless the issue is due to our error
9. Refund Processing Time
Once approved:
Refunds are issued to the original payment method
Processing time may take 5–10 business days, depending on your bank or payment provider
10. Chargebacks and Disputes
If you experience an issue with your order, we encourage you to contact us first.
Initiating a chargeback without contacting us may:
Delay resolution
Result in denial of future purchases
We are committed to resolving issues quickly and fairly.
11. Order Cancellations
Orders may only be canceled if they have not yet entered production.
Once production has started:
The order cannot be canceled or modified
12. Exchanges
We do not offer traditional exchanges due to our made-to-order model.
If your item qualifies under Section 2, we will issue a replacement.
13. Contact Information
For all return and refund inquiries:
Ron Jones LLC
Email: legal@americanspiritgoods.com
Brand Clarification
American Spirit Goods is an independent brand and is not affiliated with or endorsed by any tobacco company or cigarette brand.